Privacy Policy

Effective Date: [01/06/2025] This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website promoting static caravans for sale at Woodleigh Caravan Park and Springfield Retreat, both part of the Hoeys Caravans Limited group. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

This site is operated by Hoeys Caravans Limited, Company Number: 08697016, promoting two static caravan parks in Devon: Woodleigh Caravan Park and Springfield Retreat. If you make an enquiry, your details may be shared with our sales team to help you find the right caravan and park for your needs.

2. What Personal Data We Collect

We may collect the following data:

Name
Email address
Telephone number
Message details or preferences
IP address and browser/device info
Marketing and analytics data (e.g. via Facebook Pixel or Google Analytics)

3. How We Use Your Information

Your data is used to:

Respond to your enquiry
Help you arrange viewings or request further details
Improve our website and ad campaign performance
Send occasional marketing emails (only if you’ve opted in)

We never sell your data or pass it to third parties unrelated to your enquiry.

4. Legal Basis for Processing

We process your personal data on the following bases:

Consent: You’ve opted in or contacted us directly.
Legitimate Interest: Responding to your enquiry or improving our service.
Legal Obligation: Where required for record-keeping or compliance.

5. Cookies and Tracking

We use cookies to track usage and campaign effectiveness. These may include third-party tools like Google Analytics and Facebook Pixel. You can disable cookies in your browser at any time.

6. How We Protect Your Data

All data is securely stored and only accessible by authorised personnel. We use security measures to prevent loss, misuse, or unauthorised access.

7. How Long We Keep Your Data

We retain personal data only for as long as necessary:

Enquiry data: up to 12 months unless further contact is requested
Marketing data: until you unsubscribe or request deletion

8. Your Rights Under UK GDPR

You have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw your consent
Object to certain types of processing
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, please contact us using the details below.

9. Contact Details

If you have any questions about this policy or how we handle your data, please get in touch:

Hoeys Caravans Limited Company Number: 08697016